Return Policy


Easy Returns

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

If for some reason you are not completely satisfied and wish to return your purchase, your purchase amount will refund to you as soon as the items will arrived back to us. All Returns will be accepted within 7 days of the customer receiving the item. Used and Clearnce items we will not be accepted for return. Shipping and handling including insurance are nonrefundable.

Our Return Process

Once your returned item is received and accepted, your refund will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.

Returns with No Return Authorization Number, and packages that are improperly packaged or uninsured will be refused receipt.
To return your purchase, please follow these simple steps:
1. Email us to receive an authorization number.
2. Pack the item to be returned and include your shipping document.
3. Insure your package. You can ship it via any carrier. Be sure to ship your item fully insured, and request a
signature for confirmation that your shipment has reached its destination.
Please ship all Returns to the following address:

Isajewelry Co. Ltd
Returns Department
Room 308, No.28, ZhanQian Road
LiWan District
Guangzhou, China

If you have any questions about our return procedure, please contact us.
By the way, Isajewelry will not be responsible for loss or damage of return shipments.