FAQ

innerHeadersFAQ

How will I know when my order is ready for pick up at my Isajewelry store?

You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

Why do you measure jewelry in millimeters?

The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry’s dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.

3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches

How can I review my order or check the status of my order?

If you placed an order while signed into your Isajewelers.com account, you can check the status of your order by signing into My Account/Sign In. While in My Account click My Orders to check the progress and status of your order.

How do I know that my order went through or was completed?

If your order was successful and complete you will receive an order confirmation page. This page will appear after you press “Place Order” at checkout (Step 3 – Review & Place Order). We encourage you to print this confirmation page for your records. You will also receive an email confirmation at the email address supplied during checkout.

How can I track my order?

If you placed an order while signed into your Isajewelers.com account, you can track your order by signing into My Account/Sign In. While in My Account, click on My Orders. The tracking number will be available if your order is in “Shipped” or “Completed” status. You can track your order by clicking the link on the tracking number or by copying and pasting the number on DHL’s website (Note: by clicking link you will be taken to an external website).

How do I change or cancel my order?

Once your order has been placed, we cannot modify or cancel your order. You will need to return the item to one of our store locations or at our online store.

When will I receive my order?

Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will be processed the following business day.

  • Orders received by 9am Pacific Time will begin processing the same day*
  • Orders received after 9am Pacific Time will begin processing the following day*
  • Orders placed after 9am Pacific Time on Fridays, will begin processing the following Monday*

I would like to provide feedback on my experience, how can I do that?

Whether you have feedback about our website or our store locations your comments and suggestions are very important to us. We offer several ways to provide feedback:

By Phone
You may also call us directly at 1-800-342-6663 Monday – Friday 8am to 9pm Pacific Time to speak with a Customer Service Representative.

By Email
Please fill out the form located under Contact Us (for best routing please select ‘Website Feedback’ or ‘Store Feedback’ from the ‘Subject’ drop down list).

Product Reviews
You can write a review by selecting the product you wish to review by selecting ‘Write a review’ or ‘Be the first to write a review’ located just below the product’s title on the product’s detail page. The quick form allows you to rate and comment on the product.

What are the standard ring sizes for ladies and men?

Our ladies’ rings stock size is 7 (unless otherwise noted on product detail page).

Our men’s rings stock size is 10 (unless otherwise noted on product detail page).

What is the standard necklace length for ladies and men?

Ladies’ are standard length of 16″ or 18″.

Men’s are standard length of 20″ or 22″.

What is the standard bracelet length for ladies and men?

Ladies’ standard length is 7″ or 7.5″.

Men’s standard length is 8″ or 8.5″.